Last Updated: September 26, 2026
At Glowza Jewelry, every order is carefully inspected and packed before it leaves us. Please review your order promptly after delivery.
NO RETURNS OR EXCHANGES
All Glowza Jewelry purchases are final sale.
We do not accept returns or exchanges for:
- Change of mind
- Preference or style
- Sizing
- Ordering the wrong item
- Ordering the wrong colour or variation
- Items no longer wanted
- Sale or promotional purchases
- In-person, market, pop-up, or event purchases
Please review product descriptions, measurements, materials, colours, and other product details carefully before completing your purchase.
This does not affect any rights that cannot legally be excluded under applicable consumer-protection laws.
DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS
If your order arrives with an issue caused by Glowza Jewelry, please contact us within 48 hours of delivery.
This includes situations where:
- You received an incorrect item
- An item is missing from your order
- The item arrived damaged
- You believe the item has a manufacturing defect
Claims submitted after the 48-hour period may not be accepted, except where otherwise required by applicable law.
UNBOXING VIDEO REQUIRED
To help us properly review an order issue, customers must provide a clear, continuous unboxing video showing the parcel being opened from the beginning.
The video should:
- Begin before the package is opened
- Clearly show the unopened shipping package
- Show the package being opened continuously
- Show all items being removed from the package
- Clearly show the issue being reported
Please also provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, where relevant
An edited, incomplete, or unclear video may not be sufficient to verify a claim.
Providing evidence does not automatically guarantee a refund, replacement, or other resolution. All claims are reviewed individually.
CLAIM REVIEW & RESOLUTION
Once we receive the required information, Glowza Jewelry will review the claim.
If we confirm that the issue occurred on our end, we will determine the appropriate resolution based on the circumstances.
Depending on the issue, this may include:
- Replacement of the affected item
- Replacement of a missing or incorrect item
- Store credit
- Refund, where appropriate
The resolution offered will depend on the specific circumstances, product availability, and applicable law.
Customers should not send any item back to Glowza Jewelry unless return instructions have been provided by us first.
SHIPPING & TRANSIT ISSUES
Once an order has been dispatched, delivery is handled by an independent third-party shipping carrier.
Glowza Jewelry is not responsible for delays, theft, loss, or damage caused while a shipment is in the possession of a third-party carrier, except where responsibility cannot legally be excluded.
If you experience a shipping-related issue, please contact us and we will review the circumstances and assist where reasonably possible.
Any assistance, refund, replacement, or other resolution relating to a carrier issue will be considered on a case-by-case basis and subject to applicable law.
Please also review our Shipping Policy for complete shipping information.
IN-PERSON, MARKET & POP-UP PURCHASES
All purchases made at Glowza Jewelry markets, pop-ups, exhibitions, retail events, or other in-person locations are final sale and not eligible for returns or exchanges.
If you believe you received an incorrect item or an item has a manufacturing defect, please contact us within 48 hours of purchase with:
- Proof of purchase
- Clear photos of the issue
- Any other information reasonably required to review the claim
Because an unboxing video may not apply to an item purchased directly in person, we may request alternative supporting evidence.
All claims remain subject to review.
CUSTOM & PERSONALIZED ITEMS
Custom-made, personalized, engraved, altered, or specially requested products are final sale.
They cannot be returned or exchanged unless there is a confirmed issue caused by Glowza Jewelry.
JEWELRY CARE & DAMAGE AFTER PURCHASE
Normal wear and tear, accidental damage, improper storage, exposure to chemicals, misuse, scratches, discolouration caused by improper care, or damage occurring after delivery is not considered a manufacturing defect.
Customers are responsible for following the care instructions provided by Glowza Jewelry.
Please review our Jewelry Care & Maintenance page for guidance on caring for your pieces.
INTERNATIONAL ORDERS
International orders are also final sale and are subject to the same 48-hour order-issue reporting period.
Glowza Jewelry does not accept general international returns or exchanges.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.
For shipping or delivery-related concerns, please refer to our Shipping Policy.
REFUNDS
Because Glowza Jewelry does not accept general returns, refunds are not available for change of mind or customer preference.
A refund may only be issued when Glowza Jewelry determines that a refund is the appropriate resolution for a verified order issue or where required by applicable law.
If a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank, credit-card provider, or payment provider.
CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded under applicable law.
This policy should be read together with our:
- Terms & Conditions
- Shipping Policy
- Privacy Policy
- Jewelry Care & Maintenance
CONTACT US
For an order issue or policy question, please contact:
Glowza Jewelry
Edmonton, Alberta, Canada
Email: order@glowzajewelry.com
For damaged, defective, missing, or incorrect items, please contact us within 48 hours and include the supporting information required above.
By completing a purchase through the Glowza Jewelry website or at a Glowza Jewelry in-person event, you acknowledge this Return & Order Issue Policy.
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