Last Updated: September 3, 2026
OVERVIEW
Welcome to Glowza Jewelry.
The terms “Glowza,” “Glowza Jewelry,” “we,” “us,” and “our” refer to Glowza Jewelry. We operate this website and provide the information, products, features, customer accounts, tools, and services available through it (collectively, the “Services”).
These Terms & Conditions (“Terms”) govern your use of the Glowza Jewelry website and purchases made through it.
By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and the policies incorporated into them, including our [Shipping Policy], [Return & Refund Policy], [Privacy Policy], and [Care & Maintenance] page.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our Services.
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- ELIGIBILITY & CUSTOMER ACCOUNTS
By using our website, you represent that you are at least the age of majority in your province, territory, state, or jurisdiction of residence, or are using the Services with appropriate permission where required.
Customers may have the option to create a Glowza Jewelry account.
When creating an account or placing an order, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account login information and for activity occurring through your account.
Please contact us promptly if you believe your account has been accessed without authorization.
You may not use our website or Services for any unlawful, fraudulent, or unauthorized purpose.
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- OUR JEWELRY
Glowza Jewelry offers 18K gold-plated jewelry with anti-tarnish qualities.
We make reasonable efforts to accurately describe and display our jewelry, including its colour, finish, materials, dimensions, design, and appearance.
However, the appearance of a piece may vary slightly from photographs due to lighting, photography, device or screen settings, production variations, stone placement, or plating and finishing variations.
Minor variations between individual pieces do not necessarily constitute a product defect.
We reserve the right to update product descriptions, specifications, prices, packaging, availability, collections, or designs where reasonably necessary.
We may discontinue a product or limit quantities available for purchase at any time, subject to applicable law.
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- ANTI-TARNISH & CARE
Where a Glowza Jewelry product is described as anti-tarnish, this refers to its intended qualities under normal and reasonable use.
Anti-tarnish does not mean that a jewelry piece is indestructible or that its appearance can never change over time.
The appearance and longevity of jewelry may be influenced by factors such as frequency of wear, individual skin chemistry, storage conditions, environmental conditions, perfumes, cosmetics, lotions, chlorine, harsh chemicals, abrasive surfaces, and improper handling or storage.
To help maintain the appearance of your Glowza jewelry, we recommend gently wiping it with a soft, dry cloth after wear and storing it in a clean, dry place.
Normal wear and tear, scratches, accidental damage, misuse, improper care, or improper storage are not considered manufacturing defects.
For additional guidance, please review our [Care & Maintenance] page.
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- ORDERS & ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase products from Glowza Jewelry.
All orders are subject to product availability, successful payment authorization, verification where reasonably required, and acceptance by Glowza Jewelry.
Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right to refuse, limit, hold, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Unauthorized payment activity
- Pricing or inventory errors
- Incorrect product information
- Technical errors
- Unusually large quantities
- Suspected unauthorized resale
- Violation of these Terms
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
Please carefully review your items, quantities, sizes, billing information, and shipping address before submitting your order.
Once an order has entered processing or has been dispatched, changes or cancellations may not be possible.
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- PRICING, PAYMENTS & PROMOTIONS
Prices displayed on our website may change without notice.
The price applicable to an order will generally be the price shown when the order is submitted, subject to correction of obvious technical or pricing errors.
Applicable taxes and shipping charges will be added where required.
Glowza Jewelry may offer promotional codes, first-order offers, free-shipping promotions, sales, special offers, and limited-time discounts.
Promotions may be subject to separate eligibility requirements, minimum purchase amounts, expiry dates, exclusions, or other conditions.
Unless expressly stated otherwise, promotional offers cannot be combined.
Glowza Jewelry reserves the right to modify or discontinue promotions, subject to applicable law.
Payments are processed through third-party payment providers.
Glowza Jewelry does not store customers’ complete credit or debit card information.
You represent that you are authorized to use the payment method provided when placing an order.
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- SHIPPING & DELIVERY
Orders are generally processed within 2–3 business days after successful payment.
Processing time is separate from shipping/transit time.
Delivery dates and timeframes displayed on our website or provided by a shipping carrier are estimates only and are not guaranteed.
Once an order has been dispatched, delivery is handled by an independent third-party shipping carrier.
Glowza Jewelry does not control the carrier’s transportation network, delivery schedule, tracking updates, package handling, customs processing, or local delivery operations.
Glowza Jewelry does not guarantee replacement or reimbursement for packages or products that are lost, stolen, delayed, misdelivered, or damaged while in the possession of a third-party carrier, except where required by applicable law.
Shipping-related issues may be reviewed on a case-by-case basis. Any assistance provided does not constitute an admission or acceptance of responsibility for the actions of a third-party carrier.
Customers are responsible for providing an accurate and complete delivery address.
Additional costs arising from an incorrect address, refused delivery, unclaimed parcel, or re-shipment may be the customer’s responsibility where permitted by law.
For complete details, please review our [Shipping Policy].
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- INTERNATIONAL ORDERS
Glowza Jewelry may offer shipping to select international destinations.
International delivery times may vary depending on destination, carrier operations, customs processing, and local conditions.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise, these charges are the customer’s responsibility.
Glowza Jewelry does not control these charges and is not responsible for customs or border-processing delays.
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- RETURNS & REFUNDS
Glowza Jewelry offers a 7-day return policy for eligible online purchases.
You have 7 days from the date your order is delivered to request a return, subject to the eligibility requirements described in our Return & Refund Policy
To be eligible for a return, items must generally be:
- Unworn
- Unused
- In their original condition
- In original packaging
- Accompanied by proof of purchase
Certain items are not eligible for return or exchange, including earrings and pierced jewelry for hygiene reasons, gift cards, personalized or custom-made items, items specifically marked Final Sale, worn or used jewelry, altered items, and items damaged after delivery through accidental damage, misuse, improper care, or improper storage, except where required by applicable law.
Return shipping costs for standard eligible returns are generally the customer’s responsibility unless otherwise required by applicable law.
Approval of a return request does not automatically constitute approval of a refund. Returned products may be inspected before a refund is issued.
Please review our Return & Refund Policy for complete details.
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- INCORRECT, MISSING OR DEFECTIVE ITEMS
Please inspect your order promptly after delivery.
If you receive an incorrect item, an item is missing from your order, or you believe an item has a manufacturing defect, please contact Glowza Jewelry within 48 hours of delivery.
You may be asked to provide:
- Your order number
- A description of the issue
- Clear photographs
- Relevant packaging photographs
- Other information reasonably necessary to review the claim
All claims are subject to review.
Where Glowza confirms an incorrect item, fulfillment error, or manufacturing defect, we will determine an appropriate resolution in accordance with our policies and applicable law.
Damage resulting from normal wear, scratches, accidents, misuse, improper care, improper storage, or circumstances occurring after delivery is not considered a manufacturing defect.
Carrier-related damage is governed by our [Shipping Policy].
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- UNBOXING VIDEO RECOMMENDATION
Glowza Jewelry strongly recommends recording a clear and continuous video while opening your parcel, beginning before the parcel is opened and continuing until its contents have been removed and inspected.
An unboxing video may provide helpful evidence regarding the contents and condition of your order at the time it was received.
For claims involving missing products, incorrect items, or suspected manufacturing defects, an unboxing video may help strengthen and support your claim.
An unboxing video does not automatically guarantee a refund, replacement, or other resolution.
All claims remain subject to review, our policies, and applicable law.
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- GIFTING & PERSONALIZED REQUESTS
Glowza orders are thoughtfully packaged and suitable for gifting.
Where available, customers may include a gift message or special request by leaving a note with their order.
Order notes are reviewed before packing and fulfillment. Where clarification is required, Glowza Jewelry may contact you before your order is fulfilled.
Customers may also request personalized gift hampers or other special gifting arrangements.
We will do our best to accommodate personalized requests; however, availability is not guaranteed and requests may be subject to product availability, timing, packaging availability, additional charges, and other reasonable limitations.
Personalized gift-hamper arrangements may be handled separately from the original online order.
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- IN-PERSON, MARKET & POP-UP PURCHASES
Glowza Jewelry may sell products through markets, pop-ups, exhibitions, community events, collaborations, or other in-person locations.
Unless otherwise expressly stated at the time of purchase, all in-person purchases are final sale and are not eligible for change-of-mind returns or exchanges.
If you believe an item purchased in person has a manufacturing defect or you received an incorrect item, please contact Glowza Jewelry within 48 hours of purchase with proof of purchase and relevant photographs.
All claims are subject to review.
For complete details, please review our [Return & Refund Policy].
Nothing in this section limits rights that cannot legally be excluded under applicable law.
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- PRODUCT AVAILABILITY & ERRORS
Our website may occasionally contain typographical errors, technical errors, inaccurate pricing, incorrect product descriptions, inventory discrepancies, or other omissions.
Glowza Jewelry reserves the right to correct errors or update information when necessary.
Where permitted by applicable law, an affected order may be cancelled where a material pricing, inventory, product-information, or technical error has occurred.
If payment has already been successfully processed for an order we cancel, the applicable amount will be refunded to the original payment method.
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- INTELLECTUAL PROPERTY & WEBSITE RIGHTS
The Glowza Jewelry website is custom developed for Glowza Jewelry.
Unless otherwise indicated, all applicable rights in Glowza Jewelry’s original content and materials—including our name, logo, branding, website presentation, graphics, page layouts, product photography, product images, videos, written content, product descriptions, collection names, marketing materials, original illustrations, and visual content—are owned by, licensed to, or used with permission by Glowza Jewelry.
All rights reserved.
You may use our website only for personal, non-commercial purposes.
Without prior written authorization from Glowza Jewelry, you may not reproduce, copy, republish, distribute, modify, sell, commercially exploit, scrape, systematically collect, or create derivative works from our protected website content.
You may not use Glowza Jewelry’s branding, photographs, product images, videos, written content, or website materials for another business, marketplace, social-media account, advertisement, catalogue, or other commercial purpose without permission.
Third-party software, payment technology, fonts, integrations, trademarks, and other third-party materials remain subject to the rights of their respective owners.
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- REVIEWS, COMMENTS & USER CONTENT
If you voluntarily submit a review, testimonial, photograph, video, suggestion, feedback, or other content to Glowza Jewelry, you represent that you have the necessary rights to provide that content.
Unless otherwise agreed or prohibited by law, you grant Glowza Jewelry a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and share submitted content in connection with our website, social media, marketing, and promotional activities.
You may not submit content that violates another person’s intellectual-property or privacy rights, is knowingly false or fraudulent, is defamatory, unlawful, abusive, obscene, contains malicious software, or misrepresents your identity.
We reserve the right to remove content that reasonably appears to violate these Terms.
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- THIRD-PARTY SERVICES
Glowza Jewelry may use independent third parties to support our website and business, including payment processors, shipping carriers, website hosting providers, analytics services, communication providers, marketing technology, and fraud-prevention services.
Third-party providers operate independently and may have their own terms and privacy policies.
Glowza Jewelry does not control independent third-party websites, platforms, systems, or services and is not responsible for their independent actions, except where responsibility cannot legally be excluded.
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- PRIVACY
Glowza Jewelry collects and handles personal information in accordance with our [Privacy Policy] and applicable privacy law.
Personal information may be provided to service providers where reasonably necessary to process payments, fulfill orders, provide shipping, operate our website, protect against fraud, or provide other Services.
For complete information regarding our privacy practices, please review our [Privacy Policy].
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- PROHIBITED USES
You may not use our website or Services to:
- Violate applicable laws or regulations
- Commit or attempt fraud
- Use unauthorized payment information
- Infringe Glowza Jewelry’s intellectual property
- Infringe another person’s legal rights
- Copy or scrape our website for unauthorized commercial purposes
- Upload malware, viruses, or harmful code
- Attempt unauthorized access to accounts, servers, systems, or data
- Circumvent security measures
- Collect other users’ personal information without authorization
- Impersonate another person
- Submit intentionally false or misleading information
- Send spam or unauthorized commercial communications
- Interfere with the functionality or security of our website
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
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- FRAUD & PAYMENT DISPUTES
Glowza Jewelry reserves the right to hold, refuse, or cancel orders reasonably suspected of fraud, unauthorized payment activity, inaccurate information, or other suspicious activity.
Customers are encouraged to contact us promptly regarding legitimate order or billing concerns.
Fraudulent, abusive, or intentionally misleading chargebacks or payment disputes may result in future orders being refused.
Nothing in this section prevents a customer from raising a legitimate dispute with their bank, card issuer, or payment provider.
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- WEBSITE AVAILABILITY
We make reasonable efforts to maintain our website and Services.
However, we do not guarantee that our website will always be uninterrupted, error-free, completely secure, or continuously available.
We may modify, suspend, update, maintain, or discontinue portions of our website or Services where reasonably necessary.
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- DISCLAIMER OF WARRANTIES
Except for warranties, consumer guarantees, and legal rights that cannot lawfully be excluded, our website and Services are provided on an “as is” and “as available” basis.
Glowza Jewelry does not guarantee that our website will be completely free from technical issues, interruptions, or errors.
Nothing in these Terms excludes statutory rights or consumer protections that cannot lawfully be excluded.
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- LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Glowza Jewelry and its owners, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website, Services, or products.
Where legally permitted, this includes loss of profits, revenue, data, business opportunities, or other intangible losses.
To the fullest extent permitted by applicable law, Glowza Jewelry’s total liability arising from or relating to a particular purchase will not exceed the amount paid for the product giving rise to the claim.
Glowza Jewelry is not responsible for losses or damages caused by circumstances outside our reasonable control or the independent actions of third-party service providers, except where responsibility cannot legally be excluded.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
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- INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Glowza Jewelry and its owners, employees, contractors, agents, affiliates, and service providers from third-party claims, liabilities, losses, damages, and reasonable costs arising from:
- Your unlawful use of our website or Services
- Your material breach of these Terms
- Your infringement of another person’s legal or intellectual-property rights
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- TERMINATION
Glowza Jewelry may restrict or terminate access to some or all of our Services where reasonably necessary, including if you violate these Terms, engage in suspected fraud, misuse our website, or threaten the security or operation of our Services.
Provisions that by their nature should continue after termination—including intellectual property, liability, indemnification, and governing-law provisions—will survive termination.
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- SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
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- WAIVER & ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our [Shipping Policy], [Return & Refund Policy], [Privacy Policy], [Care & Maintenance] page, and any other policies expressly incorporated by reference, constitute the agreement between you and Glowza Jewelry regarding your use of our Services, subject to rights that cannot legally be excluded.
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- ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Glowza Jewelry may assign or transfer its rights and obligations in connection with a sale, transfer, restructuring, or reorganization of the business, subject to applicable law.
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- GOVERNING LAW
These Terms and your use of our Services are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Subject to mandatory consumer rights or jurisdictional requirements applicable to you, disputes relating to these Terms or our Services will be subject to the courts of Alberta, Canada.
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- CHANGES TO THESE TERMS
Glowza Jewelry may update these Terms from time to time to reflect changes to our website, Services, policies, business practices, or legal requirements.
The most current version will be available on this page with the applicable “Last Updated” date.
Where required by applicable law, we will provide appropriate notice of material changes.
Continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
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- CONTACT US
Questions regarding these Terms & Conditions may be directed to:
Glowza Jewelry
Edmonton, Alberta, Canada
Email: info@glowzajewelry.com
For additional information, please review our:
Shipping Policy
Return & Refund Policy
Privacy Policy
Care & Maintenance
© 2026 Glowza Jewelry. All rights reserved.