Last Updated: August 19, 2026
At Glowza Jewelry, we carefully prepare and package every order before it begins its journey to you. This Shipping Policy explains how orders are processed, shipped, and delivered.
ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
Orders are generally processed and prepared for shipment within 1-2 business days after your order is placed and payment is successfully processed.
Business days are Monday through Friday, excluding statutory holidays.
Processing times may be longer during sales, promotions, new collection launches, holidays, high-volume periods, or circumstances outside our reasonable control.
Please note that processing time is separate from shipping/transit time. Estimated delivery time begins after your order has been dispatched.
⸻
SHIPPING OPTIONS & RATES
Available shipping methods and applicable shipping rates will be displayed at checkout based on your order and delivery destination.
Please carefully review the available shipping options, rates, and estimated delivery timeframes before completing your purchase.
Shipping rates may vary depending on the destination, order size, selected service, and other applicable factors.
⸻
ORDER TRACKING
Where tracking is included with the selected shipping service, tracking information will be provided once your order has been dispatched and the shipping carrier has made the information available.
Tracking information may take some time to become active after your shipment has been accepted or scanned by the carrier.
Once an order has been transferred to the shipping carrier, tracking updates, estimated delivery information, and delivery operations are managed by the carrier and are outside Glowza Jewelry’s direct control.
⸻
DELIVERY TIMEFRAMES
Delivery timeframes displayed on our website or at checkout are estimates only and are not guaranteed.
Actual delivery times may vary depending on the destination, shipping service, carrier operations, customs processing, weather, holidays, local service disruptions, and other circumstances outside Glowza Jewelry’s reasonable control.
Glowza Jewelry is not responsible for carrier or customs delays except where responsibility cannot legally be excluded.
⸻
SHIPPING CARRIERS
Once an order has been dispatched, delivery is handled by an independent third-party shipping carrier.
Glowza Jewelry does not control a carrier’s transportation network, delivery schedule, tracking updates, handling procedures, or other operations after a parcel has been transferred to the carrier.
Glowza Jewelry does not guarantee replacement or reimbursement for packages or products that are lost, stolen, delayed, misdelivered, or damaged while in the possession of a third-party shipping carrier, except where required by applicable law.
If a shipping-related issue occurs, you may contact us and we may review the circumstances to determine whether assistance can be provided.
Any review or assistance provided by Glowza Jewelry does not constitute an admission or acceptance of responsibility for the actions of a third-party shipping carrier.
Any replacement, refund, assistance, or other resolution relating to a carrier issue will be considered on a case-by-case basis and subject to applicable law.
⸻
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your name, street address, apartment or unit number, postal or ZIP code, city, province/state, country, and any other relevant delivery information before completing your order.
Glowza Jewelry is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address if your order has not yet been processed or dispatched; however, address changes cannot be guaranteed.
If an order is returned to Glowza Jewelry because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping charges for re-shipment may be the customer’s responsibility.
⸻
INTERNATIONAL SHIPPING
Glowza Jewelry may ship to select international destinations.
Available international shipping options, rates, and estimated delivery timeframes will be displayed at checkout where available.
International delivery times vary depending on the destination, shipping service, carrier operations, customs processing, and local delivery conditions.
Glowza Jewelry cannot guarantee international delivery dates.
⸻
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise, customs duties, import taxes, brokerage fees, and similar charges are the responsibility of the customer and are not included in the product price or shipping charge.
Glowza Jewelry does not control these charges and cannot determine in advance whether they will apply or how much they will be.
Glowza Jewelry is not responsible for delays resulting from customs clearance, inspections, or other border-processing requirements.
⸻
LOST, STOLEN OR MISSING PACKAGES
Once an order has been transferred to the shipping carrier, Glowza Jewelry does not have direct control over the parcel while it is in transit.
Customers should review the tracking information provided by the shipping carrier and contact the carrier where appropriate regarding delivery issues.
Glowza Jewelry does not guarantee refunds or replacements for packages that are lost, stolen, misdelivered, or marked as delivered by the carrier but subsequently reported as missing, except where required by applicable law.
You may contact us regarding a shipping issue and we may review the circumstances to determine whether assistance can be provided.
Any assistance provided by Glowza Jewelry regarding a lost, stolen, or missing shipment will be considered on a case-by-case basis, subject to applicable law, and does not constitute acceptance of responsibility for the carrier’s actions.
⸻
PACKAGES DAMAGED DURING TRANSIT
Glowza Jewelry carefully prepares and packages orders before dispatch.
Once a package has been transferred to an independent third-party shipping carrier, the handling and transportation of the parcel are outside Glowza Jewelry’s direct control.
Glowza Jewelry does not guarantee a refund or replacement for damage caused while an order is in the possession of a third-party shipping carrier, except where required by applicable law.
If your parcel appears to have been damaged during transit, please retain the item and its original packaging and contact us as soon as possible. We may request photographs or other information to review the circumstances.
Any assistance or resolution offered by Glowza Jewelry regarding transit damage will be determined on a case-by-case basis and does not constitute an admission or acceptance of responsibility for carrier-related damage.
⸻
INCORRECT, MISSING OR DEFECTIVE ITEMS
Please inspect your order promptly after delivery.
If you receive an incorrect item, an item is missing from your order, or you believe an item has a manufacturing defect, please contact Glowza Jewelry within 48 hours of delivery.
Please provide your order number, a description of the issue, and clear photographs where applicable.
Unboxing Video Recommendation
We strongly recommend recording a clear, continuous video while opening your parcel, beginning before the package is opened and continuing until all items have been removed and inspected.
An unboxing video can provide helpful evidence of the condition and contents of your parcel at the time it was received.
For claims involving a missing item, incorrect item, or suspected manufacturing defect, providing an unboxing video may strengthen and support your claim and assist us during the review process.
An unboxing video does not automatically guarantee a refund or replacement. All claims remain subject to review, our policies, and applicable law.
For complete information regarding returns and order-related claims, please review our [Return & Refund Policy].
⸻
RETURNS & RETURN SHIPPING
Returns, exchanges, refunds, and return shipping are governed by our Return & Refund Policy. Please review that policy for full details.
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for eligible standard returns.
Original shipping charges are non-refundable unless otherwise stated or required by applicable law.
We recommend using a trackable shipping service when returning an eligible item. Glowza Jewelry is not responsible for return packages that are lost, delayed, or damaged while being transported back to us, except where responsibility cannot legally be excluded.
⸻
CHANGES TO THIS SHIPPING POLICY
Glowza Jewelry reserves the right to update or modify this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, business practices, or legal requirements.
The most current version will be available on this page with the applicable “Last Updated” date.
⸻
CONTACT US
For questions regarding shipping or delivery, please contact:
Glowza Jewelry
Edmonton, Alberta, Canada
Email: order@glowzajewelry.com
This Shipping Policy should be read together with our:
Terms & Conditions
Return & Refund Policy
Privacy Policy
© 2026 Glowza Jewelry. All rights reserved.